Field Services

Our team of field technicians have more than 10 years expertise in the maritime VSAT communications sector. All of them have a degree in Telecommunications Engineering; which combined with the field experience, provides them with extensive RF communications and IT knowledge, as well as the capabilities to easily recognize known faults. Together with our NOC engineers, we are always on the lookout to ensure that your airtime runs at peak performance, at all times. Fast and effective support.
That’s our approach.

Installation

Keen on our airtime? Our field technicians go to international ports on a regular basis, so give us a notice and you will be enjoying our seamless connectivity in no-time, no matter where you are.

Site Survey

What if you don’t have an antenna onsite? No worries, one of our field engineers will perform a site survey of your vessel to find the perfect antenna spot that reduces blockage and improves availability.

Urgent Repairs

The rough conditions found at sea, together with the imperative need to stay connected at all times, make urgent repairs a must. That’s why we have in stock spares of different parts, to be ready-to-ship on short notice.

WORLDWIDE SEA-TRIALS

There is no better testing than in the real field. Sometimes it’s hard to replicate antenna problems at port, that’s why our engineers are at your disposal to perform testing at sea, and see the antenna performing in the real scenario, to spot and solve any issues.

TROUBLESHOOTING

By monitoring the status of your service on a 24/7 basis, we can anticipate abnormal behaviour, rectify it and keep minor problems from becoming major ones.

MAINTENANCE

The best way to guarantee reliability is by keeping your system checked and up to date. With our preventive maintenances we’ll spot any damaged or aging parts, to have them fixed the sooner the better, and ensure that your system always runs smooth and at its best.